Introduction
Executive Summary
1 Current scenario and emerging trends 1995 - 2010
a. Strategic trends in Internet Banking
i. Evolution in Internet banking
b. Industry trends in Internet Banking
i. Maturity of Internet banking by country
ii. Recent developments in the industry
iii. Leading banks in Internet Banking in the region
c. Driving factors to expand Internet banking
d. Profile of internet banking propositions in the Asia Pacific.
i. Administrative and transactional strength of Internet banking propositions among players in Asia Pacific
ii. Scope of products offered by banks
iii. Scope of functionalities offered by banks
2. Internet banking business models and approaches - Key success factors
a. Transition in business models
b. Key approaches of banks in Internet banking
i. Critical considerations for Internet only banks
ii. Critical considerations for Direct banks
3. Value chain in Internet Banking
a. Delivery channel distribution
b. Profitability and cost effectiveness of different channels
c. Value generation in Internet banking
d. Cost/Revenue structure
e. Strategic value from online banking
4. Key operational elements of successful Internet banking business
a. Building blocks and critical requirements
b. Key technical requirements
c. Optimizing process initiatives
I. Elements of process optimization
II. Optimizing account opening process
III. Optimizing lending process
IV. Maturity in process optimization
5. Risk management and security measures
a. Internet Banking and risk environment
b. Security issues and fraud mitigation
c. Authentication and security measures
d. Risk management
6. Developing the Internet as an effective sales channel- best practices and operational insights
a. Effective product and services deployment
i. Key elements
ii. Target segments
iii. Success factors in bill payment and fund transfer
b. Personalized products and services
i. Customer convenience through personalized products
ii. Key elements and best practices
c. Sales migration
d. Customer acquisition
i. Strategic marketing
ii. Converting visits to leads
e. Managing CRM in internet banking
f. Multi-channel integration
7. Conclusion - Critical success factors for future success